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Línea de Atención al Ciudadano

English translation: General Public Helpline

GLOSSARY ENTRY (DERIVED FROM QUESTION BELOW)
Spanish term or phrase:Línea de Atención al Ciudadano
English translation:General Public Helpline
Entered by: Ruth Ramsey

14:26 Jan 23, 2017
Spanish to English translations [PRO]
Law/Patents - Government / Politics / Criminal Record Check
Spanish term or phrase: Línea de Atención al Ciudadano
Criminal Record Check (Colombia)

I understand this to be a customer service line for the general public. I'm wondering if there's a more concise way of phrasing this though. I'm trying to avoid using the word "Citizen", as "Citizen's Advice" has quite a specific connotation in UK English.

Thank you very much in advance for any suggestions/comments.


"Atención administrative de lune a viernes de 8 am a 12 pm y 2 pm a 5 pm

Requerimientos ciudadanos 24 horas

Línea de Atención al Ciudadano Bogotá: (XXXX) Resto del país: (XXXX)"
Ruth Ramsey
United Kingdom
Local time: 09:27
Helpline
Explanation:


Changes to Government Helpline numbers
Changes to Government Helplines from April/May 2015

As part of a decision to reduce the cost of accessing public services, from April 15th 2015, the Secretary of State for Work and Pensions has requested the decommissioning of primary benefit 0845 enquiry line numbers. Primary benefit was the first of the enquiry lines to change, with a roll out to the remaining enquiry lines from May 5th.

Please refer to the following information for the new numbers to call:

Primary Benefit new number from 15.4.15 is 0345 608 8545

Job Centre Enquiry Line new number from 5.5.15 is 0345 604 3719

DLA Helpline new number from 5.5.15 is 0345 712 3456

Social Fund Enquiries new number is 0345 603 6967

Carers Allowance new number is 0345 6084321

If you require further Government helpline numbers not mentioned above please do not hesitate to contact the WPCC on 01225 764647.


http://www.wiltshireparentcarercouncil.co.uk/en/Signposting_...

"Enquiry line" (similar to Charles' suggestion) would be another option.



Selected response from:

Elizabeth Joy Pitt de Morales
Local time: 10:27
Grading comment
Thanks Elizabeth! I think the idea that this is for the general public probably needs to be included too.
3 KudoZ points were awarded for this answer



Summary of answers provided
4 +1citizen attention line
patinba
4 +1Telephone enquiries
Charles Davis
3 +2Helpline
Elizabeth Joy Pitt de Morales
3 +1Line for members of the public
AllegroTrans
3Citizen Support Line
Elizabeth Slaney
3Hotline
Christian [email protected]


Discussion entries: 3





  

Answers


3 mins   confidence: Answerer confidence 3/5Answerer confidence 3/5 peer agreement (net): +1
Line for members of the public


Explanation:
Suggestion, avoiding "citizen"

AllegroTrans
United Kingdom
Local time: 09:27
Does not meet criteria
Works in field
Native speaker of: Native in EnglishEnglish
PRO pts in category: 123

Peer comments on this answer (and responses from the answerer)
agree  philgoddard: Nice and simple.
1 hr
  -> thank you
Login to enter a peer comment (or grade)

9 mins   confidence: Answerer confidence 4/5Answerer confidence 4/5 peer agreement (net): +1
citizen attention line


Explanation:
I really can't agree with your reason for rejecting "citizen" when writing about a phone line in Colombia.

Schedule - Metro de Medellín
https://www.metrodemedellin.gov.co/en/travelwithus/schedule
Dec 7, 2016 - The toll-free citizen attention line Hola METRO 4449598 operates Monday through Friday from 6:00 a.m. to 8:00 p.m. and Saturday from 9:00 ...
[XLS]Accompanying Table - Open Government Partnership
www.opengovpartnership.org/sites/default/.../LA Country com...
... in relevant news outlets, the statistics on complaints and denouncements according to each institution received in the 'System for Citizen Attention' (line 311), ...
[PDF]full oficial de reclamació/denúncia/customer complaint form
www.consum.cat/doc/doc_41866759_2.pdf
Translate this page
www.consum.cat. You can consult the addresses by calling the citizen attention line at 012 or 902400012 (if calling from out of Catalunya) or at www.consum.cat.

[PDF]ICTs and Good Governance: The Contribution of Information ... - Unesco
portal.unesco.org/.../Report%2Bon%2Be-governance%2Bin%2BLatin%2BAmerica.pd...
by C Batista - ‎2003 - ‎Cited by 21 - ‎Related articles
Your citizen attention line ... Dial ... 070”. These citations denote the importance Mexican local government is giving to. ICT use as a form of interacting with

patinba
Argentina
Local time: 05:27
Meets criteria
Specializes in field
Native speaker of: Native in EnglishEnglish
PRO pts in category: 272

Peer comments on this answer (and responses from the answerer)
agree  Alicia Orfalian
17 mins
  -> Gracias Alicia!
neutral  philgoddard: "Attention" doesn't sound very English to me, and all your references are translations.
1 hr
  -> Only because it is not usually linked with "line" plenty of refs to "Citizen attention offices" etc.
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45 mins   confidence: Answerer confidence 3/5Answerer confidence 3/5
Citizen Support Line


Explanation:
Another option...



Elizabeth Slaney
Netherlands
Local time: 10:27
Meets criteria
Works in field
Native speaker of: Native in EnglishEnglish
Login to enter a peer comment (or grade)

2 hrs   confidence: Answerer confidence 4/5Answerer confidence 4/5 peer agreement (net): +1
Telephone enquiries


Explanation:
I spell it like that; some people spell it "inquiries".

I think that to make it sound natural we have to get right away from a literal translation. There's no need to put "citizen" or even "public". Who else is a phone enquiries number for? Anybody has has an enquiry to make. The "ciudadano" bit is redundant in English.

And "attention" or even "service" sound unnatural to me. I think that in public agencies of this kind the number you can call if you want some service or information tends to be labelled just "Telephone enquiries". You might even cut out "telephone", since if a phone number follows it's obvious, but I would leave it in since it catches your eye.

Just do a Google search for "telephone enquiries" in inverted commas and you'll see how many public bodies use this phrase.

--------------------------------------------------
Note added at 2 hrs (2017-01-23 16:42:00 GMT)
--------------------------------------------------

I meant "Anybody who has an enquiry to make".

Charles Davis
Spain
Local time: 10:27
Meets criteria
Works in field
Native speaker of: English
PRO pts in category: 276

Peer comments on this answer (and responses from the answerer)
agree  neilmac: I spell it Inquiries" when it refers to officialdom (govt inquiry) and enq.... when it's for general use (directory enquiries)
19 hrs
  -> Thanks, Neil ;-) I think that's what I'd do too.
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4 hrs   confidence: Answerer confidence 3/5Answerer confidence 3/5 peer agreement (net): +2
Helpline


Explanation:


Changes to Government Helpline numbers
Changes to Government Helplines from April/May 2015

As part of a decision to reduce the cost of accessing public services, from April 15th 2015, the Secretary of State for Work and Pensions has requested the decommissioning of primary benefit 0845 enquiry line numbers. Primary benefit was the first of the enquiry lines to change, with a roll out to the remaining enquiry lines from May 5th.

Please refer to the following information for the new numbers to call:

Primary Benefit new number from 15.4.15 is 0345 608 8545

Job Centre Enquiry Line new number from 5.5.15 is 0345 604 3719

DLA Helpline new number from 5.5.15 is 0345 712 3456

Social Fund Enquiries new number is 0345 603 6967

Carers Allowance new number is 0345 6084321

If you require further Government helpline numbers not mentioned above please do not hesitate to contact the WPCC on 01225 764647.


http://www.wiltshireparentcarercouncil.co.uk/en/Signposting_...

"Enquiry line" (similar to Charles' suggestion) would be another option.





Elizabeth Joy Pitt de Morales
Local time: 10:27
Meets criteria
Works in field
Native speaker of: Native in EnglishEnglish
PRO pts in category: 7
Grading comment
Thanks Elizabeth! I think the idea that this is for the general public probably needs to be included too.
Notes to answerer
Asker: Thanks Elizabeth. I like "Helpline". It's nice and concise.


Peer comments on this answer (and responses from the answerer)
agree  Penny Lynch
15 hrs
  -> Thanks, Penny!
agree  neilmac
17 hrs
  -> Thanks, neilmac!
Login to enter a peer comment (or grade)

10 hrs   confidence: Answerer confidence 3/5Answerer confidence 3/5
Hotline


Explanation:
Otra posibilidad

Christian [email protected]
United States
Local time: 04:27
Does not meet criteria
Native speaker of: Spanish
Login to enter a peer comment (or grade)



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