Swedish to English Bus/Financial Insurance insurance claims system

This document looks as though it's a part of an invitation to tender for a system to handle insurance claims. This box is in the row under 'relation mellan kontakter', and it says:
Vid skadereglering har verksamheten behov av att knyta ihop en familj. Med automatisk återrelation.
No Google hits - they know what they mean, but does anyone else with experience of the industry know who could advise me?
TIA.