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Manuela Junghans Germany Local time: 05:53 Member (2004) English to German + ...
Nov 20, 2020
Hi everyone!
Does anyone else have trouble with the Studio NMT function today?
It worked fine yesterday, but today I cannot even select the option "generic" on the language cloud.
I know you have a certain limit of free characters each month, but there´s no way I´ve exceeded this. I´ve used it a lot more in other months and rarely got over it.
There used to be a graphic also when you log into your account with SDL, to see how much you´ve us... See more
Hi everyone!
Does anyone else have trouble with the Studio NMT function today?
It worked fine yesterday, but today I cannot even select the option "generic" on the language cloud.
I know you have a certain limit of free characters each month, but there´s no way I´ve exceeded this. I´ve used it a lot more in other months and rarely got over it.
There used to be a graphic also when you log into your account with SDL, to see how much you´ve used up, but even that seems to have disappeared.
I´m just trying to figure out if the problem is at my end or if there´s a general problem, and others experiencing the some trouble.
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Elena Feriani Italy Local time: 05:53 Member French to Italian + ...
Submit a Language Cloud Case
Nov 20, 2020
https://gateway.sdl.com/webtocaselcmt It works fine here. When I had issues I was given this address in the SDL forum and their support took care of it in 1-2 days. Good luck! if you need something in the meanwhile you can try MyMemory plugin, the free plan is not the best but does the job.
[Edited at 2020-11-20 11:15 GMT]
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Manuela Junghans Germany Local time: 05:53 Member (2004) English to German + ...
TOPIC STARTER
Hi Elena
Nov 20, 2020
Many thanks for your suggestions. I´ve already submitted a support case, but 1-2 days would be too long, as I have a deadline coming up.
What is the MyMemory plugin (for the free plan)?
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Elena Feriani Italy Local time: 05:53 Member French to Italian + ...
They offer access to a big translation memory and to machine translation. You need to install the plugin from the app store (link above) and then add it as a memory. I prefer SDL but sometimes it doesn't work.
[Edited at 2020-11-20 11:36 GMT]
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Manuela Junghans Germany Local time: 05:53 Member (2004) English to German + ...
TOPIC STARTER
Thanks again, Elena
Nov 20, 2020
Support has been super fast and it´s sorted. It was a glitch at their end in relation to my account...
Elena Feriani
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