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Reactivation of the SDL1014 Socketerror 2-77
投稿者: Armando Tavano
Armando Tavano
Armando Tavano  Identity Verified
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Jun 24, 2021

Hi, after changing computer I tried to reactivate the returned lincense, but it was not possible. It appears the error "Socketerror 2-77" in every computer I try to activate the license. It doesn't depende on windows. The offline activation is also not possible, because I don't have the required ID. I saw that this problem is common, but I haven't seen yet any solution. Could I get support here?
Best regards
 
Natalie
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Could you please explain... Jun 24, 2021

Armando Tavano wrote:
The offline activation is also not possible, because I don't have the required ID.


what do you mean by saying that you "don't have the required ID"?
 
Armando Tavano
Armando Tavano  Identity Verified
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Required ID Jun 24, 2021

I just returned the license and I got the disponibility of one license. I don't know what they mean when they ask for an ID. Where can I find this ID?

[Edited at 2021-06-24 16:54 GMT]

[Edited at 2021-06-29 01:01 GMT]
 
Natalie
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oos.sdl.com Jun 24, 2021

Armando, have you checked your SDL account at oos.sdl.com?
What do you see there?
 
Stepan Konev
Stepan Konev  Identity Verified
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Support Jun 25, 2021

Don’t waste your time, just contact their support. There are similar cases reported on their site where they suggested to log a ticket. It was 5 months ago, which means they, most probably, can help you too even with this deprecated version.
If you want to read that discussion, just google for Trados socket error 2-77.
 
Armando Tavano
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SDL2014Socketerror 2-77 Jun 25, 2021

Many thanks for the help, I got the installation certificate in the offline installation form by oos.sdl.com. I placed the license number at the top of the form "installation offline" that appears when trying to activate the returned license, and I pressed on the field bellow to the right on "copy" and got the installation ID. Then I went back to oos.sdl.com, I pressed to the right "offline intallation", and on the same empty form I filled the field with the license number at the top and the in... See more
Many thanks for the help, I got the installation certificate in the offline installation form by oos.sdl.com. I placed the license number at the top of the form "installation offline" that appears when trying to activate the returned license, and I pressed on the field bellow to the right on "copy" and got the installation ID. Then I went back to oos.sdl.com, I pressed to the right "offline intallation", and on the same empty form I filled the field with the license number at the top and the installation ID bellow and so the installation certificate was generated and the license was enabled.

[Edited at 2021-06-25 17:00 GMT] ▲ Collapse


Stepan Konev
 


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Reactivation of the SDL1014 Socketerror 2-77







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