10,770 registrants

ProZ.com 2015 virtual conference for International Translation Day

Sep 30, 2015

Presentation

Understanding Your Client: Is Your Client Always Right?

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Schedule:

This session ended at 11:35

Description:

"Client is always right": this phrase is often misinterpreted and overestimated. Do clients always know what they need? They think they do, however the reality proves otherwise. What should we do if we know that our client is WRONG? How can we help the clients to adjust their goals? How can we avoid losing a good client because of a goal mismatch? The goal of the session is to show that there is no such thing as “good translation” without a properly set client - translator relationship based on matching expectations.

This session will focus on several typical cases of translator - client interaction, discuss possible dilemmas and suggest practical solutions. Our task as professionals is not only to provide high-quality translation, but also to be able to "diagnose" the underlying needs that our clients have and find the best solution for them in a specific context.

Language(s):

英語

Speakers:

Tanya Rozanes Olevsky

Since 2007 I have operated my own language studio, LinguaCom, providing translation and tutoring services to clients internationally. I have 15 years of experience as a translator and private tutor. Currently I also teach in two academic colleges in Jerusalem. Before I started my own business, I had worked with other service providers, translated and edited academic materials from scratch to publication, and taught English in various settings, both private and public. I hold an MA in Special Education from the Hebrew University of Jerusalem and a BA in Psychology as well as a BA in Culture and Language Studies (English, French). I have a certificate in Technical Writing. I am a passionate traveler and language learner.

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